FAQS

Sales and Coupon Codes

Coupon codes must be used during checkout at the time of purchase. Coupon codes cannot be applied after the order has been placed.

Coupon codes and sale prices cannot be used on prior purchases.

When will my shipment arrive?

Standard Ground (Non-Custom Merchandise): 3-5 Days for delivery

Standard Ground (Custom & Personalized Merchandise): Up to 14 Business Days for delivery (after proof approval) for Tablecloths, Banners, Tents, Backdrops, Displays, etc.
Custom Jewerly will deliver 3-6 weeks from purchase date.
NOTE: Business Days do not include Saturdays, Sundays, or Holidays.

EXPRESS Delivery:
Offered certain times throughout the year. If you need Express Delivery and the option is not on our website, please call us at 470-231-8815.
Orders placed by 3PM EST, require 1 business day for processing, then 2-3 days for delivery.

*Please note that PhirstPham™️ reserves the right to require an Adult Signature on any package shipped to a customer, especially Express Delivery packages.

Return Policy -For Customized & Personalized Merchandise

Custom and personalized merchandise cannot be returned or exchanged. Custom and personalized merchandise includes, but is not limited to: Custom Apparel, Custom Jewelry, Tablecloths, Banners, Tents, Backdrops, Diplays, Custom Notebooks and Stationary, Custom Greeting Cards

Return Policy - For Non-Custom & Non-Personalized Merchandise purchased on our website:

A receipt is required. No exceptions.

If you have a receipt click on the link to begin processing your return PhirstPham Return Authorization Link

Merchandise Exchanges - For Non-Custom & Non-Personalized Merchandise purchased on our website:

No Exchanges or Merchandise Credits will be given without a receipt. No Exceptions. A receipt is required.

If you have a receipt click on the link to begin processing your return PhirstPham Return Authorization Link

Return / Exchange Policy - For Merchandise purchased in-person at a Conference or Event

All sales are final at an in-person event or conference, no refunds.

If you wish to Exchange an item that you purchased in person at an event, contact us at 470-231-8815. A receipt is required for a merchandise credit. No exceptions.

Gift Notes

You must purchase merchandise in order to purchase a Gift Note. You cannot just purchase a Gift Note by itself.

Free Gift Note Promos are 1-per customer.

NOTICE TO BUYER

ALPHA NOTICE

“Buyer acknowledges and agrees that he/she is purchasing paraphernalia and other goods (collectively “Goods”) that bears Alpha Phi Alpha Fraternity, Inc. (“Fraternity”) logos, copyrights and trademarks for a member of the Fraternity. Buyer understands and agrees that a non- member is not supposed to purchase, own or possess such items except I may purchase such items for the benefit of an active member, and as a condition to being allowed to purchase such Goods, he/she agrees that Fraternity retains all rights and ownership in the underlying Goods that bear Fraternity logos, designs, copyrights and trademarks. Thus, such Goods may not be resold by Buyer directly or indirectly; on-line via a third- party (including but not limited to ebay.com, amazon.com, etsy.com, pinterest etc…) or by any other means. Any attempt to do so will result in the forfeiture of the Buyer’s right to possess the Goods; the immediate vesting of the Fraternity right to possess the Goods; and acknowledgement to third party(ies) that the Fraternity has the immediate right to remove such items bearing the Fraternity Marks and the subsequent surrender of the Goods to the Fraternity.”

AKA NOTICE

Buyer acknowledges, understands, and agrees (hereinafter collectively “agrees”) that he/she is an “Authorized” Buyer only if he/she is buying goods bearing Sorority marks and designs for an AKA member’s personal use and not for resale. Buyer agrees that a non-member is not allowed to purchase, own, wear, or possess such items.

Buyer also agrees that purchasing Sorority goods for any other reason is prohibited and doing so under false pretense authorizes Sorority to immediately: (1) remove or cause to be removed the goods from the internet and all social media platforms including, but not limited to: Facebook (or Meta), Instagram, Tik Tok, Pinterest, Snapchat, YouTube, eBay, Twitter (or X), Craigslist, Amazon, Etsy (hereinafter, “Third-party”); and (2) repossess such good(s) from Buyer and any Third-party trying to sell them. Buyer agrees to waive its First Sale Doctrine right to subsequently sell any item(s), bearing a Sorority Mark.