Licensed Vendor for Alpha Phi Alpha Fraternity & Alpha Kappa Alpha Sorority
FAQS
When will my shipment arrive?
- Most shipments will arrive within 5-10 business days.
- Some in-stock merchandise may arrive sooner.
- *Business days do not include Saturdays, Sundays, or holidays.
- Custom merchandise requires 2-4 business days for production and then our normal 5-10 business days shipping time. If you need your custom merchandise sooner, please contact us to let us know your deadline and we will try to make it happen.
*We do not ship internationally
*We do not ship to PO Boxes
PhirstPham’s Return Policy - For Non-Customized Merchandise
For a Non-Customized Merchandise Return, we will accept a return in its original, saleable condition for a refund of the purchase price. The original shipping charges incurred at the time of purchase are non-refundable.
Any merchandise returned that has been worn, used, altered or damaged will not be accepted. It will be returned to you without a refund. If you wish you return an item according to our return policy you must pay the shipping charges to send the item(s) back to us. Include a copy of the invoice with your return. We must receive the unworn/original merchandise within 10 days of the package delivery date. Merchandise returned to us after 10 days of the package delivery date will not be accepted. It will be returned to you without a refund.
Allow 2-3 weeks for the refund to be issued to its original form of payment.
PhirstPham’s Return Policy - For Customized Merchandise
Custom merchandise cannot be returned or exchanged.
Printed Programs, Brochures, Flyers, Business Cards, Mailing Labels, Personalized Pillows, Personalized Mugs, Personalized Shirts, Personalized Notebooks, and Personalized Tablecloths are considered custom merchandise and cannot be returned or exchanged.
PhirstPham’s Exchange Policy?
For a Non-customized merchandise exchange, please contact us within 10-days of delivery to facilitate an exchange. Exchanges cannot be made after 10-days of delivery.
Do you make Custom Merchandise?
- To request a custom item, send us a note on the Contact Us Form, or in the Note to Seller box during checkout or Call us at 202.656.1768
- There is a $25 non-refundable design fee that must be paid prior to any custom work being performed.
- This $25 fee will be applied to the balance of your order when you make purchase; however, if you decide not to purchase the item that was designed for you, you forfeit the $25.
- Custom merchandise cannot be returned or exchanged.
- Printed Programs, Brochures, Flyers, Business Cards, Mailing Labels, Personalized Pillows, Personalized Mugs, Personalized Shirts, Personalize Notebooks, and Personalized Tablecloths are considered custom merchandise and cannot be returned or exchanged. These items require a $25 non-refundable fee that must be paid prior to design and/or printing.
NOTICE TO CUSTOMERS
Alpha Phi Alpha Fraternity, Inc.
Alpha Phi Alpha Fraternity, Inc.
Alpha Phi Alpha Fraternity, Inc.
“Buyer acknowledges and agrees that he/she is purchasing paraphernalia and other goods (collectively “Goods”) that bears Alpha Phi Alpha Fraternity, Inc. (“Fraternity”) logos, copyrights and trademarks for a member of the Fraternity. Buyer understands and agrees that a non- member is not supposed to purchase, own or possess such items except I may purchase such items for the benefit of an active member, and as a condition to being allowed to purchase such Goods, he/she agrees that Fraternity retains all rights and ownership in the underlying Goods that bear Fraternity logos, designs, copyrights and trademarks. Thus, such Goods may not be resold by Buyer directly or indirectly; on-line via a third- party (including but not limited to ebay.com, amazon.com, etsy.com, pinterest etc…) or by any other means. Any attempt to do so will result in the forfeiture of the Buyer’s right to possess the Goods; the immediate vesting of the Fraternity right to possess the Goods; and acknowledgement to third party(ies) that the Fraternity has the immediate right to remove such items bearing the Fraternity Marks and the subsequent surrender of the Goods to the Fraternity.”
Alpha Kappa Alpha Sorority, Inc.
Alpha Phi Alpha Fraternity, Inc.
Alpha Phi Alpha Fraternity, Inc.
“Buyer acknowledges, understands and agrees (hereinafter collectively “agrees”) that he/she is an Authorized Buyer only if buying goods bearing logos, designs, copyrights and trademarks for an AKA member. Buyer agrees that a non-member is not allowed to purchase, own, wear or possess such items.
Buyer also agrees that purchasing Sorority goods for any other reason is prohibited and doing so under false pretense authorizes Sorority to immediately (1) remove the goods from the internet and all social media platforms such as Facebook, Instagram, ebay, amazon.com, etsy.com (hereinafter collectively 2 “Third Party”) and (2)repossess such good(s) from Buyer and Third Party trying to sell them. Buyer agrees to waive its First Sale Doctrine right to subsequently sell any item(s), bearing a Sorority Mark.”
