FAQS

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• Shipments will arrive within 5-10 business days.
• Some in-stock merchandise may arrive sooner.
• *Business days do not include Saturdays, Sundays, or holidays.

                *We do not ship internationally

                *We do not ship to PO Boxes

• For non-customized merchandise, PhirstPham will accept merchandise in its original, saleable condition with original tags attached for a refund of the purchase price when accompanied by the original invoice. If the merchandise is used or damage, we cannot accept your return and will send the item back to you without a refund. It must be in it's original and saleable condition in order for you to receive a refund.
• Any merchandise(s) returned to us that has been worn, used, altered or damaged and not in its unworn/original condition (with tags attached) will not be accepted. It will be returned to you without a refund.
• Include a copy of the invoice with your return so we may process the refund to the appropriate account. If you do not have the invoice, you must contact us at 202.656.1768 or email us at mgmt@phirstphamgreek.com so we can send you a copy of the invoice to include with your return. 
• We must receive the unworn/original merchandise within 10 days of the package delivered date. Merchandise returned to us after 10 days of the package delivered date will not be accepted. It will be returned to you without a refund.
• Please note the original shipping charges incurred at the time of purchase are non-refundable. 
• Due to transit, please allow up to 2-3 weeks for the refund to be issued to its original form of payment. 

• Custom merchandise cannot be returned or exchanged.
• Printed Programs, Brochures, Flyers, Business Cards, Mailing Labels are considered custom merchandise and cannot be returned or exchanged.

No merchandise exchanges.  You may return the item according to the above return policy, and then purchase the item you want.

• To request a custom item, send us a note on the Contact Us Form, or in the Note to Seller box during checkout or Call us at 202.656.1768
• There is a $25 non-refundable design fee that must be paid prior to any custom work being performed. 
• This $25 fee will be applied to the balance of your order when you make purchase; however, if you decide not to purchase the item that was designed for you, you forfeit the $25.  
• Custom merchandise cannot be returned or exchanged.
• Printed Programs, Brochures, Flyers, Business Cards, Mailing Labels are considered custom merchandise and cannot be returned or exchanged. These items require a $25 non-refundable fee that must be paid prior to design and/or printing.